Terms and Conditions
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Terms and Conditions

Rental Terms & Conditions

Welcome to Florida Villas & Homes, LLC, aka Elite Vacation Homes and/or its affiliates and partners ("Management Company", "We") provide property rentals and management in the Kissimmee/Orlando/Disney area subject to the following conditions. If you place a booking with us, you accept these conditions. Please read them carefully. In addition, if you place a reservation through one of our affiliates or partners, you will be subject to the guidelines, terms, and agreements applicable to such business.

This contract is between the Management Company and the party leader ("You", "Guest") who must sign the booking form accepting these conditions on behalf of all persons named on the booking form ("Guests"), including those substituted or added by agreed amendment of the booking. Only persons named on the booking form are entitled to use the property. A contract exists when you have paid a deposit and the Management Company has confirmed the reservation in writing.

Guest Responsibility

Guests must treat the property, its furniture, fittings, utensils and other facilities with care and respect. Any loss or damage incurred to the property must be immediately reported to the Management Company. You will be responsible for any loss, damage or breakage caused during the stay.

Protection Period

Your protection begins from your arrival date until the morning of your departure. Any existing damage or concerns, discovered in your accommodation on arrival, must be reported to Elite Homes within 24-hours.

Pool/Spa Heating Notice

-Pool/Spa heating is available for the full duration of your stay. It is not available for individual nights.
-For guests who have paid for pool/spa heating, please read the following details carefully. Pool/spa heating must be booked in advance of arrival to be guaranteed - as not all properties have a pool/spa heater. There is a supplement charge of $ 30.00 +tax, per night.
-During winter months, pool/spa heaters will generally heat the pools to approximately 82°Fahrenheit. >However, if the air temperature lowers to 60°F or less, the pool/spa heaters can become in effective, failing to warm the water to a comfortable temperature. In these cases, a refund of a portion or all monies paid is not possible; your understanding of this matter is an essential part of this reservation.
-It takes approximately 12 to 24 hours for the full warmth to be felt. A temperature of between 80-83 degrees can be expected.
-Pools pumps are on for approximately 8 hours per day.
-If the temperature drops below 55 degrees the pool temperature will drop below 78 degrees and will take longer to warm.
-If the pool has a blue pool cover please make sure this is placed on the pool in the evening when the pump is not operating. It will retain the warmth generated during the day.

Extra Fees

Charges will be applied for lost keys or keys not returned to the designated drop off location at the end of stay. Extra charges will be assessed for excess trash found on departure (more than 2 black bags), smoking in the home, unauthorized pets, frozen air conditioning unit caused by leaving doors/windows open with setting below 72F, blocked toilets needing plumber/management company being called out due to excessive paper or forging objects, late checkout past 10am, unreported accidental damages, broken screens in pool area, stained linen (sheets and towels) and any other deliberate damage or gross negligence as determined by the Elite Homes team.

Damage Reporting

Guests must treat the property, its furniture, fittings, utensils and other facilities with care and respect. Any loss or damage incurred to the property must be immediately reported to the Management Company. You will be responsible for any loss, damage or breakage caused during the stay.

Occupancy

Properties range from 3 to 15 miles from the Main Gate of Walt Disney World® Resort. All properties are limited to the bedding capacity and to registered guests. The Management Company reserves the right of eviction for unauthorized occupancy (maximum occupancy standards are regulated by the county fire chief and local authorities).

Check-in

Check-in time is after 4:00pm on the day of your arrival. Early check-ins are based upon availability and subject to fees. While we work hard to provide earlier check-in times however, we are unable to guarantee this due to the cleaning service that each property requires. The guest must check-in at our office; you may not arrive directly to the property. If arriving after office hours, property keys and directions will be left in an after-hours lock box at the front door of the office. All guests arriving after office hours must register at the front desk the next day – failure to do so can result in being locked out of the property.

Office Location: 5299 W. Irlo Bronson Hwy, #4, Kissimmee, FL 34746

Check-out

Check-out time for all properties is strictly 10:00 AM on the day of your scheduled departure. Late check-out requests must be previously approved by the Management Company within 48 hours of departure. Late check-outs are subject to availability and incur an extra fee. Late check-outs may not be available during peak & Holiday periods.

Payment

Full balance must be pre-paid 30 days prior to arrival date and is considered non-refundable at this time. If you arrive after office hours, payment is made the following morning or next business day. We accept cash, money orders, cashier’s checks and major credit cards.

Deposit and Fees

In order to confirm your reservation a non-refundable deposit of USD $300.00 is required, it is appled to your total. The balance is due 30-days prior to your scheduled arrival date and 100% non-refundable at that time. If you arrive after office hours, a guest pack will be waiting in our after hours lock box. The credit card holder is required to present the credit card and show valid ID 30-days before arrival. An authorization signature is required at this time. Any changes to reservation dates will incur a $25 charge unless it is an addition to an existing reservation.

Taxes

Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals. Tax requirements are subject to change by state and local taxing authorities.

Refunds

The Management Company cannot offer any refunds due to early departure and/or eviction from the property. No refunds or reductions in rent are granted for mechanical failures or malfunction, interruption of utilities or other maintenance problems concerning air conditioners, heaters, dishwasher, washers, dryers, televisions, DVD/VCR players, swimming pools, other appliances and amenities.

Cancellation Policy

If you need to cancel your reservation, please contact our office immediately. If you cancel your reservation 31 days or more, before your arrival date, your deposit and any other deposits will be non-refundable. Any cancellations made within 30 days of your arrival date are considered non-refundable.

For your protection, we highly recommend you purchase travel insurance.

Any changes to reservations will incur a $25 charge unless it is an addition to an existing reservation.

Advanced Reservations

Reservations are accepted up to two years in advance. Those that are made for a future period, for which rates have not yet been set, are considered tentative. Once rates are set, notice will be given. At such time, guests will have the option of guaranteeing their tentative reservation with a deposit.

Minimum Length of Stay

Length of stay requirements vary by property and time of year. Rentals that do not meet the minimum stay will be charges a one-time short stay fee (fees vary by side of home/condo). This charge will automatically be applied to reservations 5 nights or less.

Property Guarantees & Substitutions

The Management Company strives to comply with all reservation requests for specific vacation residences. However, due to changes in residence ownership, unforeseen mechanical problems, or any other circumstances, we cannot guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable. We do not guarantee specific properties although every effort will be made to allocate the chosen home and/or provide compriable amenities.

Group Reservations

We specialize in group reservations where a guest needs multiple homes in one community. Ask our sales specialists for more information.

Age

The Management Company will not rent to vacationing students or singles under 21 years of age. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit as well as possible eviction.

Behavior

Loud or unusual behavior is strictly prohibited. The Management Company reserves the right to evict, without refund, any person who creates a disturbance or become a nuisance. Violation of any property rules, including but not limited to the throwing or dropping of any object from patios and balconies, will result in an immediate eviction without refund.

Smoking

All residences are designated as non-smoking. For the convenience of smoking is promitted on the outdoor patio.

Pets

Pets are not permitted. Should a pet be found in any home without authorization, a $500 fine will be charges to the guest’s credit card.

Property Parking

The number of available parking spaces will vary according to each property. Many properties have restrictions for trucks, campers, boats, trailers, etc. Do not park on the grass lawn or you may damage the underground sprinkler system and will be held liable.

Barbecue Grills

Propane barbecue grills are available for rental from the Management Company. Gas grills are not permitted within the pool screen enclosure and must be used outside of the pool screen enclosuer. Due to Florida State Law, charcoal grills are strictly forbidden.

Cribs, Highchair and Sofa-Beds

Any additional requests for roll-away beds, cribs, and high-chairs are subject to a rental fee and must be reserved in advance.

Pool Heating & Safety

Guests acknowledge that lifeguards are not provided at the property’s swimming pool. Guests are responsible for the safety of themselves, their children, and their guests. NO reciprocal agreements exist between properties. Pools are for the use of property residents and guests only. There is an extra charge for the heating of pools and must be pre-paid prior to arrival. Pools will be cleaned weekly by staff. During this period there may be times when the pool must be treated, causing to be unusable by guests. This will be done according to the pool maintenance department schedule and cannot be scheduled according to the guest’s request. During some occasion when it rains or when screen doors are left open, bugs and debris may get into the pool. We have provided each pool with a net in case this happens.

Telephone Service & Charges

All residences have a telephone, which is not connected to a central switchboard. Local and tollfree calls are included with the reservation, and a pre-paid phone card is required for longdistance calls. For more information please contact our main office.

Lock-out Charge

Should you be locked out of your rental residence during office hours, we will make every effort to provide you with a spare key at no charge. However, an after-hours lock-out will result in a $100.00 charge. PLEASE DO NOT EXIT THROUGH THE GARAGE.

Entry of Premises

An authorized employee or repairman may enter the property during regular business hours for any purpose connected with the repair, improvement, care and maintenance of the premises. The property you occupy may be listed for sale. If so, there is a possibility that our real estate office will call you and request a convenient time for a showing during your stay. Every effort will be made to schedule showings so as to not interrupt your vacation.

Agency Disclosure

The Management Company serves as the representative of all owners in its rental program, and is acting at all times in and for the best interest of the owners and guests.

Force Majeure

The owners of the property or their servants or agents will not be liable for any loss or delay due to, but not limited to, any of the following: Strikes, Riots, Political Unrest, Hostilities, War, or threat of War, Terrorist Activity, Closure of Airports or any other event beyond the owners’ control. This includes losses during Hurricanes and storms.

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